Give Clean ("we," "us," or "our") operates a professional cleaning service in Mansfield, TX. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us, or use our services. By using our services or website, you agree to the terms of this Privacy Policy.
1 Information We Collect
Contact Information:
- Full name
- Home or business address
- Phone number (including mobile/cell number)
- Email address
Service Information:
- Type of cleaning service requested
- Property details (size, number of rooms, special conditions)
- Scheduling preferences and appointment history
- Service notes and special instructions
Communication Data:
- Messages submitted via our contact and quote forms
- SMS/text message communications
- Email correspondence
Technical Data:
- IP address and browser type
- Device type and operating system
- Pages visited and time spent on our website
2 How We Collect Information
- Quote request forms on our website
- Phone calls to our business number
- SMS/text messages you send to us or via opt-in programs
- Email correspondence with our team
- Cookies and analytics tools on our website
- In-person interactions during service appointments
- Third-party referrals from partners or review platforms
3 How We Use Your Information
- Schedule, confirm, and fulfill cleaning service appointments
- Send appointment reminders and follow-up messages
- Process payments and maintain billing records
- Respond to inquiries, complaints, or feedback
- Send promotional offers and updates (with your consent)
- Improve our website, services, and customer experience
- Comply with legal obligations and resolve disputes
- Send SMS messages you have explicitly opted into
Your consent matters. We only send marketing SMS messages if you have expressly opted in. Reply STOP at any time to unsubscribe.
4 SMS / Text Message Communications
When you provide your mobile number and consent to SMS communications, you may receive:
- Appointment confirmations and reminders
- Service updates and notifications
- Promotional offers and special discounts
- Follow-up satisfaction messages
Message frequency: Varies based on your service schedule. Typically 2โ6 messages per month.
How we handle your SMS data:
- Your mobile number and consent record are stored securely in our CRM
- We do not sell or share your number with third-party marketers
- Your opt-in is recorded with a timestamp for compliance
- Reply STOP to opt out ยท HELP for help ยท START to re-subscribe
For full details, see our SMS Terms of Service. Message and data rates may apply.
5 Sharing Your Information
We do not sell your personal information. We may share it only in limited circumstances:
- Service providers: CRM software, scheduling platforms, and payment processors โ all under confidentiality agreements
- Legal compliance: When required by law, court order, or government authority
- Business transfers: In the event of a merger, acquisition, or sale of business assets
- With your consent: For any other purpose you explicitly authorize
We never sell your data. Your personal information is never sold to advertisers, data brokers, or third-party marketers.
6 Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption for data transmitted via our website
- Secure, access-controlled CRM systems
- Employee access limited on a need-to-know basis
- Regular security reviews and software updates
No method of Internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7 Data Retention
We retain your personal information for as long as necessary to:
- Maintain our business relationship with you
- Comply with legal and tax obligations (typically 7 years for financial records)
- Resolve disputes and enforce agreements
SMS opt-in consent records are retained for a minimum of 4 years to comply with TCPA requirements. When data is no longer needed, we securely delete or anonymize it.
8 Your Rights and Choices
- Access: Request a copy of the personal information we hold about you
- Correct: Request corrections to inaccurate or incomplete data
- Delete: Request deletion of your personal data, subject to legal retention requirements
- Opt out of marketing: Unsubscribe from promotional emails or SMS at any time
- Data portability: Request your data in a portable format
Contact us at [email protected] or (817) 528-7887. We will respond within 30 days.
9 Cookies and Tracking Technologies
Our website may use cookies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve website performance and user experience
You can control cookie settings through your browser. Disabling cookies may affect some website functionality.
10 Children's Privacy
Our services and website are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will promptly delete it.
11 Changes to This Policy
When we make material changes, we will:
- Update the "Effective Date" at the top of this page
- Post the revised policy on our website
- Notify active customers by email or SMS where appropriate
Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
12 Contact Us
If you have questions or requests regarding this Privacy Policy, please contact us:
Give Clean โ Privacy Inquiries
This Privacy Policy is governed by the laws of the State of Texas. Any disputes shall be resolved in the courts of Tarrant County, Texas.